1. |
What is Marketing?: Definition and Overview |
2. |
Developing Marketing Strategies and Plans |
3. |
Gathering Information / Scanning the Environment |
4. |
Marketing Research / Forecasting Demand |
5. |
Creating Customer Value, Satisfaction, and Loyalty |
6. |
Analyzing Consumer Markets |
7. |
Analyzing Business Markets |
8. |
Identifying Market Segments and Targets |
9. |
Creating Brand Equity |
10. |
Crafting the Brand Positioning |
11. |
Dealing with Competition |
12. |
Setting Product Strategy |
13. |
Designing and Managing Services |
14. |
Designing Pricing Strategies and Programs |
15. |
Designing / Managing Value Networks and Channels |