| 1. |
What is Marketing?: Definition and Overview |
| 2. |
Developing Marketing Strategies and Plans |
| 3. |
Gathering Information / Scanning the Environment |
| 4. |
Marketing Research / Forecasting Demand |
| 5. |
Creating Customer Value, Satisfaction, and Loyalty |
| 6. |
Analyzing Consumer Markets |
| 7. |
Analyzing Business Markets |
| 8. |
Identifying Market Segments and Targets |
| 9. |
Creating Brand Equity |
| 10. |
Crafting the Brand Positioning |
| 11. |
Dealing with Competition |
| 12. |
Setting Product Strategy |
| 13. |
Designing and Managing Services |
| 14. |
Designing Pricing Strategies and Programs |
| 15. |
Designing / Managing Value Networks and Channels |