| 1. |
Introduction & Orientation |
| 2. |
Business letter Format & layout |
| 3. |
Unit 6 Confirming an Order (I) |
| 4. |
Unit 6 Confirming an Order (II) |
| 5. |
Unit 7 Requesting Information |
| 6. |
Unit 8 Providing Information |
| 7. |
Unit 9 Writing Claim Letters |
| 8. |
Unit 10 Writing Adjustment Letters |
| 9. |
Unit 10 Apology Claim Letters |
| 10. |
Unit 11 Writing Reminder Letters and Collection Letters |
| 11. |
Unit 12 Replying to Reminder Letters and Collection Letters |
| 12. |
Unit 13 Writing Employee Relation Letters |
| 13. |
Unit 14 Writing Customer Relations Letters |
| 14. |
Unit 15 Writing Personal Business Letters |
| 15. |
Final Examination |