1. |
Introduction & Orientation |
2. |
Business letter Format & layout |
3. |
Unit 6 Confirming an Order (I) |
4. |
Unit 6 Confirming an Order (II) |
5. |
Unit 7 Requesting Information |
6. |
Unit 8 Providing Information |
7. |
Unit 9 Writing Claim Letters |
8. |
Unit 10 Writing Adjustment Letters |
9. |
Unit 10 Apology Claim Letters |
10. |
Unit 11 Writing Reminder Letters and Collection Letters |
11. |
Unit 12 Replying to Reminder Letters and Collection Letters |
12. |
Unit 13 Writing Employee Relation Letters |
13. |
Unit 14 Writing Customer Relations Letters |
14. |
Unit 15 Writing Personal Business Letters |
15. |
Final Examination |